Email aark@getmarkdown.com. GetMarkdown is an independent project, not a staffed support center, so email is the canonical contact method. Include enough context to reproduce the issue, but do not attach confidential source files or payment-card information.
Conversion feedback and paid jobs
For a conversion-quality report, include the source format, approximate file size, the workflow used, the browser and operating system, and a description of the missing or incorrect structure. For a Pro problem, include the job identifier from your account page and your account email. To request a refund of unused pack credits within 14 days of purchase, include your account email and the purchase date. Share a reduced, non-sensitive sample only when you are authorized to do so. Never email a document containing private, regulated, or proprietary information merely to demonstrate a formatting issue.
Developer access and recurring volume
GetMarkdown does not currently publish a public API or MCP server. If your workflow needs automation, describe the formats, monthly volume, largest expected file, desired output, latency target, and retention requirements. Read the developer resources first for the current integration status and the supported agent-readable endpoints.
Privacy and product requests
Privacy questions should identify whether they concern the free browser converter, Pro PDF conversion, accounts, payment processing, or analytics. The privacy policy explains those processing paths and retention periods. General feature ideas can also be submitted through the public feature request board.